Privacy Policy
Controller and contact
LIBAR is responsible for personal-data processing on this website. Our offices are in Bosnia and Herzegovina. LIBAR agencija za poduke i prevodilaštvo. Sarajevo: Fra Anđela Zvizdovića 1 (UNITIC), 71000 Sarajevo; +387 33 296 700; Viber: +387 65 808 047; sarajevo@libar.info. Ljubuški: Kralja Zvonimira bb, 88320 Ljubuški; +387 39 831 101; +387 63 605 800; libar@tel.net.ba.
Data, purposes and grounds
Contact forms collect your name, email and telephone, and any town, address, country and message you provide. Summer-school applications also collect the parent's and participant's names, the participant's date of birth and nationality. We answer enquiries, prepare requested services and process school applications because you ask us to contact you or handle an application. Required fields are needed to process the form.
The handler records submission time, form, page, language and a salted IP-address hash. This hash is a pseudonym, not anonymous data. We use hashes and short-lived attempt times to limit spam, based on our legitimate interest in protecting the website and correspondence. Hosting may also involve technical connection logs. Form contents are not sent to Google Analytics or Google Ads.
Recipients and international processing
Relevant data can be processed by LIBAR staff handling requests, Hostinger as hosting provider, and the mail provider delivering and storing correspondence. Google provides reCAPTCHA, Analytics, Ads and YouTube; Tawk.to provides chat. These services receive the data described below. Google processes data worldwide, including the USA. Tawk.to states that its processing takes place in the USA. These services therefore involve transfers outside Bosnia and Herzegovina. Hostinger also describes international processing in its privacy policy. Mail routing and hosting location depend on the service used. Providers describe their transfer protections in their policies, including Google's transfer information.
Retention
Private server copies of messages, including failed deliveries and file-mode test copies, are kept for up to 90 days and removed at the next daily cleanup after that time. Cleanup runs on the next request reaching PHP when at least a day has passed since its previous attempt, including a form's schema request. Without PHP requests, cleanup waits for the next one. Mail copies in the mailbox are managed by LIBAR for correspondence and follow-up; this cleanup does not delete them. Provider logs, backups, chat records and measurement data follow the relevant provider's retention settings and policy. The 90-day rule does not cover those copies or records of an agreed service.
Statistics, advertising measurement and your choice
Google Analytics measures visits. Consent is the basis for statistics and advertising measurement when you select “Accept”. The Google tag loads with analytics and advertising consent initially denied; limited cookieless signals can still reach Google. “Reject” keeps measurement consent denied. A native Google Ads destination is active only if configured. See Google's privacy policy.
Your choice is saved in the browser's local storage for 180 days. Change it through “Cookie settings” in the footer or reopen cookie settings here. Clearing local storage removes the choice. With blocked storage, the choice works on the current page and the banner reappears on later pages. Additional successful-form and contact-click events require acceptance and contain only form number, language or contact method.
Services that start before your choice
Google reCAPTCHA starts automatically on all pages, before any choice, for spam protection. Google can receive IP, browser and usage data. Our basis is the legitimate interest in website security. See the reCAPTCHA provider Google's privacy policy.
The Tawk.to chat loader runs automatically on all pages to make online enquiries available. Tawk.to can receive connection, browser and page data; using chat also sends your messages and any contact details you enter. Loading chat supports our legitimate interest in visitor support; replies follow your request for contact. See Tawk.to's privacy policy.
A YouTube video is embedded on the summer-school page to present the school. Its player loads automatically and can send connection, browser and viewing data to YouTube, run by Google. Our basis is the legitimate interest in presenting school information. See YouTube/Google's privacy policy. Data from these three services may reach provider servers outside Bosnia and Herzegovina, including the USA. The banner choice controls only Google Analytics and Google Ads measurement, not reCAPTCHA, the Tawk.to loader or YouTube.
Your rights
You may request information and access, correction, deletion, restriction and, where applicable, a portable copy of your data. You may object to processing based on legitimate interests and withdraw measurement consent through cookie settings at any time, without affecting earlier processing. Contact either office or libar@tel.net.ba with enough information to identify your request. You also have the right to complain to the Agency for Personal Data Protection in Bosnia and Herzegovina (Agencija za zaštitu ličnih podataka u Bosni i Hercegovini), whose official website is azlp.ba.